Hi. We’re Lineage 2 Legion.
This Privacy Notice applies to you if you are just visiting one of our websites where this Privacy Notice is posted. So please take the time to read this Privacy Notice, as it explains how we protect your information and respect your privacy.
HOW & WHEN WE COLLECT YOUR PERSONAL DATA
From the moment you begin interacting with Lineage 2 Legion, we are collecting information. Sometimes the personal data we collect is provided by you and sometimes it is collected automatically.
You give us data when you: register a Lineage 2 Legion account or voting, use our paid-for services, play with us, email us, live chat with us online, chat to us in-game, enter one of our competitions and/or answer one of our surveys.
We collect your data automatically when you: browse any of our website pages, receive an email from us, log into our game, play one of our games, live chat with us online, chat to us in-game and/or make a donation from us.
TYPES OF PERSONAL DATA WE COLLECT
Your name, address, and email address.
Information that identifies you:
Your birth date, IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, Google AdID and Apple IDFA.
Information on how you use our websites:
Your URL clickstreams (the path you take through our site), products/services you view, page response times, download errors, how long you stay on our pages, what you do on those pages and other actions.
Information on how you purchase and use our games and services:
The gaming platform you are using, mobile and hardware identifiers, device event information, crash reports, language options you choose, subtitles selected, version of the game being played, game feature usage, player performance and progression, in-game purchases, timezone, timestamp, session duration, challenges or gifts sent to other players and number of friends on the platform
What about really sensitive data? We do not collect any "sensitive data" about you (data that is intended to identify your racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation and criminal offences or alleged offences). So, please do not send us your sensitive data, or post it anywhere on our services.
What about children’s data? We do not target our games to children under 18 and we do not knowingly collect any personal data from any person under 18 years of age without verifiable parental consent.
If you think we have unintentionally collected personal data from someone under the age of 18, please let us know.
WHY & HOW WE USE YOUR PERSONAL DATA
We will only use your personal data for certain specified reasons and only where we have a lawful basis to do so. Below are the reasons we use your personal information and the lawful bases for doing so:
Keeping our websites and gaming services running
Providing you our games and services online, login authentication, age verification, remembering your settings, hosting and back-end infrastructure.
Our lawful bases for this use of your data are: contract and legitimate interests
Community and customer support:
Troubleshooting and solving technical issues over live chat, phone, email and in-game chat and making necessary changes to our products and services, monitoring your participation in our forums and all parts of our services that allow you to publicly post information or interact with other users.
Our lawful bases for this use of your data are: contract and legitimate interests
Process your entry into contests, surveys or other promotional events that we run from time to time, should you decide to participate in them.
Our lawful basis for this use of your data is: consent.
Sending you communications about our services, products and features that you have agreed to receive.
Our lawful bases for this use of your data is: consent
WHAT THE DIFFERENT LAWFUL BASES MEAN
This section explains what the lawful bases we rely on for processing your personal data actually mean.
You have provided us clear and unambiguous consent for us to process your personal information for a specific purpose. You have the right to withdraw this consent at any time.
We need to process your personal information for us to fulfil our contractual relationship with you.
We need to process your personal information for our legitimate interests or the legitimate interests of a third party. Our legitimate interests are:
Obtaining insights from your behaviour in our games, apps and on our websites
Improving and developing our games, products and services
Understanding whether our marketing campaigns are effective
KEEPING YOUR PERSONAL DATA SECURE
We will treat your data with the utmost care and take all reasonable steps to protect it. With that in mind, we have a range of robust policies, processes and technical measures in place, and maintain physical, technical and administrative safeguards, to protect your personal information.
We secure access to all transactional areas of our websites and apps: access to your personal data is password-protected, transactional information is secured and tokenised to ensure it is protected and our systems are regularly monitored for possible vulnerabilities and attacks.
However, remember that, unfortunately, no data transmission is guaranteed to be 100% secure and you are always responsible for keeping your username and password secret and safe!
If you believe your personal data has been breached, please contact us immediately.
WHO WE SHARE PERSONAL DATA WITH
We dont share your personal data with any third-party companies or any other business systems or direct marketing companies.
We also share personal data with Google, Facebook and other third-party ad partners so they can show you products that might interest you while you are browsing the internet. This is based on either your consent to marketing or your acceptance of cookies on our websites. Have a look at our Cookies Policy for more info on Cookies and how you can control them.
Under very specific circumstances, we will share your personal data with third parties (including law enforcement bodies) in order to respond to fraudulent or criminal (or potentially fraudulent or criminal) activity on our systems or at our events. We may also be required by law to disclose your personal data to the police or to another law enforcement, regulatory or government body, in your country of origin or elsewhere, upon receiving a legally valid request to do so. We assess these requests on a case-by-case basis, and we take the privacy of our customers into consideration when responding.
WHERE YOUR PERSONAL DATA IS PROCESSED
We are located inside the European Economic Area (“EEA”).
HOW LONG WE HOLD YOUR DATA FOR
We will only retain your personal data for as long as you are a customer and/or are using our services and for no longer than is necessary after that. We will securely destroy or irreversibly anonymise the information once it is no longer necessary to retain it. For more information on where and how long your personal data is stored please contact us.
YOUR RIGHTS OVER YOUR PERSONAL DATA
You have the right to request information about: the purpose of the processing; the categories of personal data concerned; any third parties outside our company who might have received your personal data from us; where we got your personal data (if you didn’t provide it directly to us); and how long your personal data will be stored.
You also have the right to correct (rectify) the record of your personal data maintained by us if it is inaccurate, request that we erase that data or cease processing it (subject to certain exceptions) and request that we cease using your data for direct marketing purposes.
When technically feasible we will—at your request and subject to certain exceptions —transmit your personal data directly to another organisation.
You may also lodge a complaint regarding our use of your personal data. We ask that you please tell us first so we can have a chance to look into your concerns.
For more information or to make a data subject access rights request, please contact us.
CHANGES AND UPDATES TO THIS PRIVACY NOTICE
As our services and products change from time to time, you should expect this Privacy Notice to change as well. We reserve the right to amend this Privacy Notice at any time, for any reason. We will make all reasonable endeavours to notify you of any changes. Nevertheless, you should check here regularly to see the current Privacy Notice that is in effect and any changes that may have been made to it.
You made it to the end! We do hope you have enjoyed reading this Privacy Notice and we commend you on your dedication to understanding how we handle your personal data and your rights to control it. If this Privacy Notice hasn’t answered all your questions, or if you have any comments or ideas about how we can make this Privacy Notice even better, please don’t hesitate to contact us anytime.
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